These FAQ’s were last updated 11/01/2026
Question:
How do I make a Booking
Answer:
- Click the main Menu BOOK tab then click Book Here Button
- Select the Service you want, for example Book a slot for 1 Car & upto 3 Dogs
- From the Calendar choose the Day you want to visit.
- Choose the time slot you wish to book on that Day. (if non are available choose a different time slot or day)
- Fill in ALL the required Booking Form fields and check buttons and then Click to pay.
- Your Payment will be taken online via a Stripe secure connection….which
accepts Visa, Mastercard & other Debit/Credit cards. - An email will also be sent to the email address used when booking to deliver the Entry Gate Code…..This make take a few minutes.
Question:
The Calendar and/or Booking form doesn’t seem to be working correctly on my (Phone, Tablet, Computer).
Answer:
If you get Calendar or booking screen issues when using older devices or niche browsers.Try viewing in Landscape not Portrait screen mode.
Your device and/or your web browser should be using the latest OS software and browser security updates.
Using Chrome, Firefox or Safari Browser options should minimise viewing problems.
Try clearing your browser cache and/or re-booting your device. This will help solve any out of date pages and browser stored “files” your device may hold.
Question:
Can I book Multiple Slots as one Booking payment.
Answer:
No Sorry you can’t, Each 1 Hour Time Slot must be booked individually.
Question:
Can more than one Customer book the Exact SAME time Slot.
Answer:
No, once a customer books a particular Time Slot and Stripe has issued the payment receipt the Time Slot is closed.
However In the event of a Stripe payment refusal or time out the Booking Time Slot will be locked out for 8 minutes. After the 8 minutes lockout the slot will re-open for booking
Only a successful Stripe payment completes the Booking of a Time Slot Window.
Question:
Are the woods for the exclusive use of me and my dog(s) for the Time Slots I have booked
Answer:
The Car Park and the Woods are for the exclusive use of the Customer who made the time slot booking(s). Including the Car registrations booked in and the number of Dogs.
Question:
How, Where, & When do I get the Gate Security Code.
Answer:
After a successful booking is complete the Entry Gate Code will be emailed to the address used when booking. This may take a minute or two to arrive after the Stripe booking completion.
Question:
Can I add or reduce the number of Cars or Dogs on a booking slot I already have, or on a new booking slot I wish to make.
Answer:
You will need to phone us to discuss any special requirements.
Question:
If I arrive early where can I park and wait.
Answer:
We do not allow parking on the Woods entry gate driveway or on the grass verges.
Wickwater lane is very narrow and there are no roadside parking spaces near the woods entry gate.
The “Waterside Cafe & Bar” is located at the start of Wickwater Lane and is 5 minutes walk from the woods entry gate. The Cafe is also located on the widest part of the lane.
We suggest customers arriving more than 5 minutes before their booking time wait on the roadside outside the Cafe car park. The Cafe car park is for it’s customers only
There is enough room on the roadside outside the Cafe for several cars to park, but please take care not to block or obstruct the Cafe or the Fishing club gateways.
Question:
What do I do if someone is in the woods when I arrive.
Answer:
First: check your emailed appointment date / time. We do sometimes find customers get their booking days or times……..or both wrong.
Second: do not enter, wait a few minutes and give them time to leave.
Third: If the woods are still occupied after your appointment time has officially started. Call one of our support telephone No’s for assistance
Question:
If my vehicle fails to start or breaks down what should I do.
Answer:
Firstly, call one of our support phone numbers for assistance.
If you have Roadside assistance Breakdown cover call them to visit (GL7 5RL) Wickwater Lane, or use our “What 3 Words” location which is ///genius.
Inform any waiting customer of your problem and the actions you have taken.
If you feel it is safe to do so, then allow the next customer to park and start their session. Otherwise keep the gate locked, stay by your car and wait for assistance.
Question:
If I can’t find my dog or it won’t return to me and keeps running away into the woods what should I do.
Answer:
Dogs just love to be free and go exploring, they will often completely ignore you, especially the first few times they are off lead in the woods.
Don’t leave it to the very last minute of your session to catch and re-leash your dog…..even if they are normally well behaved.
Try being calm voiced when calling them, wait a while for them to tire, offer them a few treats while walking slowly towards them…..or try moving away from them and towards your car.
Try not to chase after the dog waving a leash and yelling at them in a serious get-back-here-right-now type voice…..this can make the situation worse.
Dogs who persistently adopt the “but I love it here and don’t want to leave” behaviour should be long leashed while in the woods. Do this for a few visits until they learn to calm down and obey commands.